Support · Store Policy
How orders are processed and shipped, what can come back, and how to start a return. Questions about an order? Reach out directly.
01 · Order Processing
When your order leaves the shop.
Orders are processed within 1–3 business days, excluding weekends and holidays, after you receive your order confirmation email.
You'll receive a second notification with your tracking number once your order has shipped.
02 · Shipping
Where we ship and how long it takes.
Orders of $89 or more ship free to the contiguous U.S. — every oil change kit qualifies on its own. Orders under $89 ship for a flat $8.95, and orders to Alaska or Hawaii ship for a flat $24.95. Your shipping cost is shown at checkout before you pay.
Need it faster? Contact us before you order and we’ll quote expedited shipping.
Tracking numbers are emailed as soon as your order ships. Tracking can take up to 24 hours to update.
Once a package leaves our facility, we aren't responsible for delays caused by the carrier, weather, or other circumstances outside our control.
03 · Returns & Exchanges
What qualifies, what doesn't, and how a return works.
Email adaptandperform@gmail.com within 14 days of delivery with your order number and the reason for the return.
Once approved, ship the return within 7 days of authorization with a valid tracking number. Return shipping is paid by the customer unless the return is due to our error.
Every return is inspected on arrival. A 25% restocking fee applies to returns that aren't the result of our error.
Approved refunds go back to your original payment method within 3–5 business days after the return is received and inspected.
04 · Damaged or Incorrect Items
Tell us right away and we'll make it right.
Need Help With an Order?
Send us your order number and what's going on — we respond to every message personally, typically within 1–2 business days.